We have tested all the major couriers services in the UK and have found Royal Mail to be undoubtably the best and most reliable service.

The Tracked services they provide allows for end to end tracking of parcels and with delivery evidence to ensure the parcel arrived in the same condition it was sent.

In the event that you have any delivery issues, then please reach out to use at: customerservice@crystallizednectar.co.uk

We use Royal Mail Track48 as a paid for shipping service on all orders under £35. However placing an order above £35 will secure free Track48 shipping to the UK Mainland.

Customers are also able to opt in to a subsidized Track24 Shipping option that aims to deliver parcels next working day.

Track48 Service (2-5 days / avg 2 days)
Track24 Service (1-3 days / avg 1 day)

Track24 offers faster deliveries when needed. On average the delivery's are next working day and includes weekend deliveries in some areas.

Track 24 can be selected on orders under £35 and as an subsidized upgrade to any order above £35.

Track48 Service (2-5 days / avg 2 days)
Track24 Service (1-3 days / avg 1 day)

We offer shipping to a variety of countries and will be happy to add your country if not already listed.

Europe International Tracked Service (3-7 days /avg 5 days)
World International Tracked Service (12-21 days /avg 5 days)

If you have any issues tracking your parcel, then please reach out to us at customerservice@crystallizednectar.co.uk and we will be happy to assist you.

We understand security is important. We now provide tamper seals on all parcels.
Please see here for more details

We offer a 14 day returns policy. Please ensure that the item is in its original condition and unopened or unused.

The returns can be initiated by contacting customer service and raising the request. Items must be returned to:
Returns
Crystallized Nectar
PO Box 4334
Swindon
SN4 4RH
UK

* Please note that returns are done so at customers discretion. We will be more than happy to assist with refunds, however Crystallized Nectar will not be responsible for the return costs of unwanted products or goods.

To ensure a successful return / refund process, please contact us as soon as possible and we can assist with the returns process.

Please ensure that the item returned meets the terms as set in the returns policy found here.

If you have any questions or need further assistance, then please reach out to us at: customerservice@crystallizednectar.co.uk

We stand by our brands and will honour their warranties for any product purchased through Crystallized Nectar.

DOA (Dead on arrival)
In the event that the item is classed as DOA or damaged, then please email us with a short description and images to help identify the issue. We will arrange for the device to be collected and a replacement or refund issued as per request.

Please contact us as soon as you identify an issue with your parcel. Our claims process requires images of each side of the outer packaging. In addition, we will require a short description relating to the parcel and any other information you might think could assist in a speedy claims process.

Parcel issues can be raised with the customer service department here: customerservice@crystallizednectar.co.uk

14 Days Policy
If your product has failed within 14days of purchase then Crystallized Nectar will arrange a collection of the product and issue a replacement or refund as per requests.

If your device is in warranty and have passed the 14days then products will need to be returned to Crystallized Nectar at the cost of the customer, however the replacement shipping will be covered by Crystallized Nectar and Track48 will be used.

Please be advised that all returns to Crystallized Nectar must have sufficient postage applied. Failure to do so will result in a postage fee deducted from your refund amount. To ensure a smooth return process, kindly ensure that your return package is properly addressed and has adequate postage. Thank you for your cooperation.

For the best rates and reliable service please use:
https://send.royalmail.com/

We understand that returns are a part of the shopping experience, and we're here to make it as easy and convenient for you as possible. We offer a reliable and trusted return service through Royal Mail, ensuring a hassle-free process.

Here's how it works:

1. Visit the Royal Mail website at https://send.royalmail.com/.
2. Complete the form with the necessary details, as shown below:
3. Prepare your parcel for shipping, ensuring it is securely packaged.
4. Hand over the parcel to the postman during the pre-arranged collection time slot.
5. Allow up to 4 business days for delivery with Royal Mail 1st Class or Track24 service, or up to 7 business days for delivery with Royal Mail 2nd Class or Track 48 service.

If you have any questions or need further assistance with your return, please don't hesitate to contact our customer support team. We're here to help!

Return Address:
Returns Dept
Crystallized Nectar
Po Box 4334
Swindon
SN44RH
UK

We appreciate your trust in our service and strive to make your return experience as smooth as possible.